About Us

Taking Lead For Customer Service Excellence

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Established in 2018 in Collaboration with “Federal Authority for Identity & Citizenship”, to adhere the strategy of Ruler of Dubai. First1 is a One-Stop source to provide specialized government, federal services and to raise the level of customer happiness & satisfaction.

Our Mission

An Innovative Experience In The Services Sector In UAE, Aiming On Innovative Through Our Quality Norms

Our Vision

To Become Pioneer Organization In Providing Government Services, Achieving Continuous Success & Influencing The Future

Our Objective

To Facilitate And Satisfy Our Customer Hustles

Our Values

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CEO Message

We Build Happiness & Satisfaction For Our Customers Through A Hub Of Services In One Place

Ghanem Al Shamsi

Chief Executive Officer